Privacy Policy
At hotel-kefalonia.com, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal data. We are committed to complying with applicable laws regarding data protection and privacy.
Data We Collect
- Information You Provide
- Information you provide includes name, email, phone number, and billing address. This data is collected when you create an account, make a purchase, or sign up for our newsletter.
- Transaction/Financial Information
- Details related to purchases, products/services ordered, and payment method are collected to process transactions. Note that full credit card numbers are handled by third-party processors.
- Communications
- Any information you provide when contacting customer support or giving feedback is collected to improve our services.
- Automatically Collected Data (Usage Data)
- Automatically collected data includes your IP address, browser type, device information, and operating system, along with data collected from cookies. Please refer to our Cookie Policy for details.
How We Use Your Information
- To provide and maintain our services, including processing orders and managing accounts.
- To provide customer support and respond to inquiries.
- To personalize your experience by offering tailored recommendations.
- For research and development to improve our platform and services.
- For marketing and promotional communications, with your consent.
Information Sharing (Disclosure)
- Service Providers: We may share your information with service providers such as payment processors, hosting providers, analytics services, and IT support staff to assist in providing our services.
- Business Partners: We may share information with our Business Partners for co-branded services or joint promotions, but only with your consent.
- Legal Reasons: We may disclose your information if required by law or to protect our rights and safety, as well as that of our users.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law, such as for accounting and auditing purposes.
Your Data Rights
- Access: You have the right to request access to the personal data we hold about you.
- Rectification: You have the right to request correction of any inaccurate or incomplete data.
- Erasure/Right to be Forgotten: You may request the deletion of your personal data under certain circumstances.
- Opt-Out/Object: You have the right to opt-out of marketing communications and lodge an objection to our processing of your data.
Security Measures
We implement a variety of technical and organizational security measures to protect your personal information from unauthorized access, use, or disclosure. This includes encryption, secure servers, and access controls.
Changes to This Policy
This Privacy Policy may be updated from time to time. We will notify you of any changes by posting the new policy on our website and updating the 'Effective Date'.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please direct inquiries to our Support Page or contact us through the form available there.